Contact Us


Child Abuse/Neglect Hotline

If you suspect child abuse or neglect is occurring, PLEASE call our 24/7 Intake line:


Client Concerns/Constituent Services

If you have concerns about your experience with DCFS, please follow this process:

  • Discuss your concern with your caseworker or his/her supervisor

  • If not resolved, contact your DCFS Region Office below:

  • If concerns persist, contact:

    the Office of Child Protection Ombudsman at (801)538-4589 or visit their website at The office of the Child Protection Ombudsman is an independent office created to investigate complaints about DCFS. OCPO works to address your concerns by partnering with DCFS to find solutions to your complaints, strengthen service delivery, and promote best practice. You may contact OCPO at any time.